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Archive

Managing customer expectations at Sentosa

In the latest Customer Satisfaction Index of Singapore (CSISG), the customer satisfaction score for the 'attractions' sub-sector fell 3.1 points to…

Customers less satisfied than last year: survey

The latest Customer Satisfaction Index of Singapore (CSISG), conducted by the Institute of Service Excellence at Singapore Management University (…

Learn from mistakes of crisis: Balakrishnan

Youth delegates from the APEC region gathered at the Voices of the Future opening at SMU yesterday, where they had a session with the Minister Vivian…

Service matters most in retail, F&B sectors

Marcus Lee, academic director at the Institute of Service Excellence at the Singapore Management University (ISES), which conducts the annual CSISG…

The Interview

Chief Executive of the Hong Kong Special Administrative Region of the People's Republic of China, Mr Donald Tsang, was interviewed on his leadership…

Big river, huge impact

Taiwan-born author and influential cultural critic Lung Ying-tai was recently in Singapore to promote her book ? Big River, Big Sea ? Untold stories…

Switching line of work? Get advice

Assistant Professor of Information Systems Ori Sasson is one of the mentors for a new programme by the North East Community Development Council to…

Bond Trends

Traditionally, bonds hardly attract attention from Asian investors. But the financial crisis has turned the spotlight on this safe and stable…

The Pacific and beyond

SMU adjunct professor Joergen Moeller writes that APEC, which contains several of the world's most influential economies, is well placed to…

Summit to boost US-Asean ties

The meeting between US President Barrack Obama and the Asean leaders during the APEC summit hopes to bring positive development on the future…