Service matters most in retail, F&B sectors
Marcus Lee, academic director at the Institute of Service Excellence at the Singapore Management University (ISES), which conducts the annual CSISG…
Restaurants drop in overall satisfaction rating
Singapore's restaurants did not lose their crowds and queues this downturn, but their customers were less satisfied this year than they were a year…
Customers less satisfied than last year: survey
The latest Customer Satisfaction Index of Singapore (CSISG), conducted by the Institute of Service Excellence at Singapore Management University (…
Customer satisfaction down but...
Supermarkets bucked the trend of declining customer satisfaction in Singapore's retail sector, according to the latest Customer Satisfaction Index of…
The Interview
Chief Executive of the Hong Kong Special Administrative Region of the People's Republic of China, Mr Donald Tsang, was interviewed on his leadership…
Bond Trends
Traditionally, bonds hardly attract attention from Asian investors. But the financial crisis has turned the spotlight on this safe and stable…
Stop whining and start serving the customer
For the second year in a row since it was developed by the Singapore Management University's Institute of Service Excellence (ISES), Singapore's…
Big river, huge impact
Taiwan-born author and influential cultural critic Lung Ying-tai was recently in Singapore to promote her book ? Big River, Big Sea ? Untold stories…
The Pacific and beyond
SMU adjunct professor Joergen Moeller writes that APEC, which contains several of the world's most influential economies, is well placed to…
'More curbs if needed'
Associate Professor Annie Koh, dean of executive and professional education at SMU said that the government should watch how much of the real estate…
