Restaurants drop in overall satisfaction rating
Singapore's restaurants did not lose their crowds and queues this downturn, but their customers were less satisfied this year than they were a year…
116 youths to rub shoulders with VIPs
116 young delegates from the APEC region gathered at the APEC Voices of the Future opening at Singapore Management University yesterday, where they…
Managing customer expectations at Sentosa
In the latest Customer Satisfaction Index of Singapore (CSISG), the customer satisfaction score for the 'attractions' sub-sector fell 3.1 points to…
Customers less satisfied than last year: survey
The latest Customer Satisfaction Index of Singapore (CSISG), conducted by the Institute of Service Excellence at Singapore Management University (…
Stop whining and start serving the customer
For the second year in a row since it was developed by the Singapore Management University's Institute of Service Excellence (ISES), Singapore's…
'More curbs if needed'
Associate Professor Annie Koh, dean of executive and professional education at SMU said that the government should watch how much of the real estate…
The Interview
Chief Executive of the Hong Kong Special Administrative Region of the People's Republic of China, Mr Donald Tsang, was interviewed on his leadership…
Big river, huge impact
Taiwan-born author and influential cultural critic Lung Ying-tai was recently in Singapore to promote her book ? Big River, Big Sea ? Untold stories…
Switching line of work? Get advice
Assistant Professor of Information Systems Ori Sasson is one of the mentors for a new programme by the North East Community Development Council to…
Bond Trends
Traditionally, bonds hardly attract attention from Asian investors. But the financial crisis has turned the spotlight on this safe and stable…