Frontline staff not to blame
Singapore Management University's third customer satisfaction study released last month showed a drop in the retail sector by 2.3 points. Industry…
Undergraduate rides through 14 countries from India to Russia
SMU second-year business management undergraduate, Chuah Sun Soon, was accepted for overseas exchange studies in Russia and decided to make his way…
Service standards have gone up: SRA mystery shopping survey
Singapore Management University's third customer satisfaction study released last month showed a drop in the retail sector by 2.3 points.
Service sector: miles to go
The result of last month's customer service index developed by Singapore Management University's Institute of Service Excellence (ISES) showed…
One for the future
The prospect of an Asian currency regime as one of the building blocks of the global currency system may need to be explored in the future, says Hong…
Hong Kong and Singapore can together build a successful Asian century
Speaking at the SMU Ho Rih Hwa Leadership in Asia Public Lecture Series, Hong Kong Chief Executive Donald Tsang says n o Asian economy can do it on…
Hong Kong not ditching currency's US dollar peg
Hong Kong Chief Executive Donald Tsang disclosed at the Ho Rih Hwa Leadership in Asia Public Lecture Series organised by SMU that there were no plans…
HK-Singapore collaboration in financial regulatory reform will benefit Asia
Speaking at the SMU Ho Rih Hwa Leadership in Asia Public Lecture Series, Hong Kong Chief Executive Donald Tsang says there are major reforms at the…
Within the next three years the Hong Kong dollar will not uncouple its peg to the USD
Hong Kong Chief Executive Donald Tsang says during his term of office, the Hong Kong dollar will not uncouple its peg to the greenback. He was…
Survey: 1 in 5 students wants to be an entrepreneur
Rather than look for a regular job after graduating from the SMU earlier this year, Mr Keith Ng, co-founded online gaming company Socialico with a…