Chiam See Tong to retain Potong Pasir seat?
When asked on the prospects of Mrs Chiam taking over the Potong Pasir seat, SMU Assistant Law Professor Eugene Tan explains that while Mrs Chiam is a…
US envoys meet Myanmar's Suu Kyi
Associate Professor Bridget Welsh told Al Jazeera the main aim of the US envoys' visit is to engage Myanmar and bring it into the international…
Seeing to customers' needs, wants
The Institute of Service Excellence at SMU (ISES) director Caroline Lim explained that it is more important to understand customers' needs and wants…
Top airlines keep service flag flying <em></em>
While results from the CSISG 2009 showed an increase in the overall score for the international airline industry, not all international airlines saw…
Managing your customers
The findings of the latest Customer Satisfaction Index of Singapore (CSISG) revealed there are three types of customers. In order to efficiently and…
Customers ring in lower satisfaction with telcos
According to ISES' Customer Satisfaction Index of Singapore (CSISG) 2009 results, the mobile telecom sector's score dipped 0.87 of a point from 67.5…
SingPost; A cut above the rest in 2009 <em></em>
SingPost stood out from its peers in the courier and postal services sub-sector as the only one to up its score in the CSISG 2009. The survey was…
HDB turns community builder
Set up two months ago, HDB's Community Relations Department aims to enhance social cohesion and integrate newcomers. SMU law lecturer Eugene Tan…
Innovation the lifeblood of P&G
At a recent seminar organised by SMU's Institute of Innovation and Entrepreneurship, Shekhra Mitra, P&G's senior vice-president of research and…
120 youths to take on roles of young journalists during APEC Summit
40 Singaporean youths - aged between 18 and 25 years - have been selected to take part in the annual APEC Voices of the Future programme. The youths…
