US envoys meet Myanmar's Suu Kyi
Associate Professor Bridget Welsh told Al Jazeera the main aim of the US envoys' visit is to engage Myanmar and bring it into the international…
Managing your customers
The findings of the latest Customer Satisfaction Index of Singapore (CSISG) revealed there are three types of customers. In order to efficiently and…
Seeing to customers' needs, wants
The Institute of Service Excellence at SMU (ISES) director Caroline Lim explained that it is more important to understand customers' needs and wants…
Customers ring in lower satisfaction with telcos
According to ISES' Customer Satisfaction Index of Singapore (CSISG) 2009 results, the mobile telecom sector's score dipped 0.87 of a point from 67.5…
Chiam See Tong to retain Potong Pasir seat?
When asked on the prospects of Mrs Chiam taking over the Potong Pasir seat, SMU Assistant Law Professor Eugene Tan explains that while Mrs Chiam is a…
Top airlines keep service flag flying <em></em>
While results from the CSISG 2009 showed an increase in the overall score for the international airline industry, not all international airlines saw…
SingPost; A cut above the rest in 2009 <em></em>
SingPost stood out from its peers in the courier and postal services sub-sector as the only one to up its score in the CSISG 2009. The survey was…
Innovation the lifeblood of P&G
At a recent seminar organised by SMU's Institute of Innovation and Entrepreneurship, Shekhra Mitra, P&G's senior vice-president of research and…
HDB turns community builder
Set up two months ago, HDB's Community Relations Department aims to enhance social cohesion and integrate newcomers. SMU law lecturer Eugene Tan…
Chanos calls for smart, not more, regulation
Famed short-seller James Chanos believes that tighter regulation in place in Western economies will do little to solve fundamental problems in the…