A PR problem
The issue of citizenship was hotly debated when Singapore PR, China-born Zhang Yuanyuan, a China-born, permanent resident of Singapore, was caught on…
Should Ah Pek think of APEC?
Assistant Professor of Economics Davin Chor joins a panel of economists to describe the significance of APEC for the common man. He explains the…
1989 - The Year They Kissed
Final-year Social Sciences students Nida An Khatiyya and Fiza Salim tell listeners about an exhibition they and fellow students of a Capstone Seminar…
An uplifting Saturday with young minds
Journalist and blogger Yeoh Siew Hoon spends the day with 50 SMU students and [SMU World Travel & Tourism adjunct] lecturer Aaron Hung and ends…
Obama may miss the voice of Southeast Asia
Associate Professor Bridget Welsh commented that all leaders in democratic countries have to put their domestic constituencies first and hence,…
116 youths to rub shoulders with VIPs
116 young delegates from the APEC region gathered at the APEC Voices of the Future opening at Singapore Management University yesterday, where they…
Managing customer expectations at Sentosa
In the latest Customer Satisfaction Index of Singapore (CSISG), the customer satisfaction score for the 'attractions' sub-sector fell 3.1 points to…
Customers less satisfied than last year: survey
The latest Customer Satisfaction Index of Singapore (CSISG), conducted by the Institute of Service Excellence at Singapore Management University (…
Learn from mistakes of crisis: Balakrishnan
Youth delegates from the APEC region gathered at the Voices of the Future opening at SMU yesterday, where they had a session with the Minister Vivian…
Service matters most in retail, F&B sectors
Marcus Lee, academic director at the Institute of Service Excellence at the Singapore Management University (ISES), which conducts the annual CSISG…