Women need to be bold and fight for their rights
Marina Mahathir delivered the Shirin Fozdar lecture at a conference themed ?Women in the Community' held at SMU. The three-day conference was held to…
Customer satisfaction with Singapore's banking sector highest in 2011
SMU's Institute of Service Excellence has released the full-year 2011 results of the Customer Satisfaction Index (2011). It shows customer…
DBS tops banks in customer satisfaction
The latest customer-satisfaction index of Singapore announced by the Institute of Service Excellence at SMU revealed that DBS emerged top in the…
Healthcare industry registered lowest year-on-year score for customer satisfaction
According to the results of the Customer Satisfaction Index of Singapore (CSISG) announced by the Institute of Service Excellence @ SMU (ISES)…
SMEs ought to manage their cash flow well
Senior Lecturer of Finance Ang Ser Keng said that it is uncertain if the 2009 credit crunch will repeat itself. If the EU debt crisis shows signs of…
S'poreans more satisfied but...
Even as the national customer satisfaction index rose last year to its highest recorded, satisfaction levels for the healthcare sector in particular…
Customer satisfaction: Private schools, DBS scores well
Consumers have finally started to see private schools in a better light, and DBS bank even went from the bottom of its sector to the top. These…
Customer satisfaction levels hit record high in 2011: survey
Findings from the latest instalment of the Customer Satisfaction Index of Singapore conducted by the Institute of Service Excellence @ SMU (ISES)…
Where firms are found wanting in corporate governance issues
At a corporate governance event, SMU Associate Professor Jeremy Goh presented the finding of a running corporate governance study, which showed that…
Sias and SMU join hands to develop new criteria for awards
Judges will apply more rigorous criteria when assessing companies in the running for the Securities Investors Association Singapore's annual awards.…
