Challenge of achieving service excellence
At the panel session held at the Institute of Service Excellence at SMU (ISES) industry forum held earlier this month, it was pointed out that one…
Bus commuters: still thumbs down
Singapore’s public bus operators have been buying new buses and introducing new bus routes. However, bus commuters are as dissatisfied as ever, going…
In the service of learning
While tertiary students shouldn't be treated like customers, improving the way they are serviced can help improve learning outcomes. In this regard,…
Lifetime achievement award for SMU Business School Dean
Professor Howard Thomas, Dean of SMU Lee Kong Chian School of Business, has been conferred the prestigious Richard Whipp Lifetime Achievement Award…
A SARS-Like Early Warning System For Financial Crises
Professor YU Jun, of the SMU School of Economics and Lee Kong Chian School of Business, has developed an early financial warning system to monitor…
SMU Honours its Very Best Educators and Researchers
Innovative pedagogy and cutting-edge research are cornerstones of SMU’s core competencies and therefore the very highest standards are set for SMU’s…
Shorting-Selling
SMU Professor of Finance Melvyn Teo provided comments about a new breed of short sellers who had been viciously attacking SGX stocks like Olam and…
Diversity in public service
SMU Associate Professor of Law and NMP Eugene Tan wrote a commentary in response to the open letter written by the chairman of the Public Service…
The new jobs bank: will it work?
The Manpower Ministry (MOM) has unveiled the new Fair Consideration Framework (FCF) on Monday. The aim of the FCF was to ease concerns that firms may…
Room to build next generation of clients
Children born with the proverbial silver spoon pose a unique set of challenges for their wealthy parents. Private banks are focusing their attention…