Satisfaction level among consumers the highest but fell across five sectors
According to the Customer Satisfaction Index of Singapore (CSISG) by the Institute of Service Excellence at SMU, the satisfaction level of customers…
Customer satisfaction levels hit new high
The Institute of Service Excellence at SMU (ISES) found that the overall customer satisfaction levels hit a new high in 2014, rising 0.6 per cent to…
Singapore practice: How to break talent bottleneck
SMU Associate Professor of Quantitative Finance (Practice) and former Director of MAS Academy, Pei Sai Fan shared the developmental experience of how…
Independent people buy things that make less sense
SMU Assistant Professor of Marketing Hannah Chang wrote in a study, co-authored with Hong Kong University of Science Professor Jiewen Hong, that…
Customer satisfaction up for 4th straight year
According to the Customer Satisfaction Index of Singapore (CSISG) conducted by the Institute of Service Excellence at SMU (ISES), customer…
Corruption complaints at 30-year low: CPIB
Commenting on how the Prevention of Corruption Act offers some protection such as the withholding of names and addresses of informants, SMU Associate…
Satisfaction with customer service highest in 7 years
The Institute of Service Excellence at SMU (ISES) found that customer satisfaction levels in Singapore last year were at their highest since 2007…
Home prices and inequality: Singapore versus other 'global superstar cities'
SMU Professor of Economics Phang Sock Yong wrote a commentary on the area where the topics "superstar cities", "inequality" and "housing policy"…
Customer satisfaction in the food and beverage, retail and tourism sectors down last year
The Institute of Service Excellence at SMU (ISES) released on April 2 the results of the Customer Satisfaction Index of Singapore (CSISG). The study…
Singapore's customer satisfaction levels hit record high in 2014: study
The Institute of Service Excellence at SMU (ISES) released on April 2 the 2014 full-year results for the Customer Satisfaction Index of Singapore (…
