The Customer Satisfaction Index of Singapore survey conducted last year by the Institute of Service Excellence at SMU highlighted the problem of manpower shortage cited by industry players as the main reason for poorer customer satisfaction in hospitality, and food and beverage (F&B) services here. An employment fair, offering more than 3,000 jobs in the hospitality and F&B industries, was thus launched on April 10 by the Hospitality Alliance Singapore and the Singapore Workforce Development Agency in a bid to address the persistent problem of a manpower crunch in these two sectors.