Mr Retailer, your service slip is showing
Customers' satisfaction levels dropped for the first three quarters of this year for six out of eight sectors measured. The latest results were part…
Customer satisfaction drops again
Numbers in the customer satisfaction index developed by SMU's Institute of Service Excellence (ISES) continue to slide in its third year, with five…
Customer satisfaction slips in most sectors
A survey conducted by the Institute of Services Excellence at SMU found a drop in customer satisfaction across five sectors ? retail; food and…
Press can criticise, but Govt expects right of reply
Law Minister K. Shanmugam addressed members of the New York State Bar Association (NYSBA) International Section at a cocktail reception at SMU on…
SMU establishes new Behavioural Sciences Institute
[28 October 2009] SMU establishes new Behavioural Sciences Institute The new Institute will champion empirical research that transcends…
Drop in customer satisfaction levels
According to the latest Customer Satisfaction Index of Singapore study of six economic sectors, consumers rated five of the sectors lower than the…
Customers still wanting
Customers in Singapore continue to see a decline in their satisfaction levels for the first three quarters of this year for six out of eight sectors…
Satisfaction levels went down
Five of six sectors measured by the Customer Satisfaction Index of Singapore saw drop in scores.
SMU law students to head to New York for internships
A collaboration between SMU School of Law and the New York State Bar Association will soon allow SMU law undergraduates to undertake internships in…
SMU releases results for third national customer satisfaction study
[27 October 2009] SMU releases results for third national customer satisfaction study Findings from CSISG 2009 support a re-alignment of the…