Drop in customer satisfaction levels
According to the latest Customer Satisfaction Index of Singapore study of six economic sectors, consumers rated five of the sectors lower than the…
Customer satisfaction down for second year
A study by SMU found that five key sectors, including hospitality and education, showed dips in customer satisfaction levels, with the retail sector…
Customer satisfaction slips in most sectors
A survey conducted by the Institute of Services Excellence at SMU found a drop in customer satisfaction across five sectors ? retail; food and…
A service conundrum
For the second year running, the Customer Satisfaction Index measuring six out of eight sectors has dipped 0.9 points on average. This, despite the…
Mr Retailer, your service slip is showing
Customers' satisfaction levels dropped for the first three quarters of this year for six out of eight sectors measured. The latest results were part…
SMU establishes new Behavioural Sciences Institute
[28 October 2009] SMU establishes new Behavioural Sciences Institute The new Institute will champion empirical research that transcends…
SMU releases results for third national customer satisfaction study
[27 October 2009] SMU releases results for third national customer satisfaction study Findings from CSISG 2009 support a re-alignment of the…
Customer satisfaction levels still declining in various sectors
Customers in Singapore continue to see a decline in their satisfaction levels for the first three quarters of this year for six out of eight sectors…
Customers still wanting
Customers in Singapore continue to see a decline in their satisfaction levels for the first three quarters of this year for six out of eight sectors…
Customers emphasis on service quality
The Institute of Service Excellence at SMU says customers are putting greater emphasis on the quality of service over product quality.
