Following up complaints matters
Customer satisfaction scores were found to correlate strongly with how well companies handle complaints says Caroline Lim, director of SMU's…
It pays to give students satisfying experiences
SMU provost and deputy president (academic affairs) Rajendra K Srivastava said ?the experience of university education is quite different from point-…
SIA, Changi Airport put up sterling performances
The airline rose by 3.6 points, improving its score on the CSISG, released by ISES, for four consecutive years. Meanwhile, Changi Airport's stellar…
Satisfaction with public transport falls
Both locals and tourists rated the public transport sub-sector lower this year but the dissatisfaction was more marked among locals, as shown in the…
Educators keen to carry out CDAS proposals
SMU has been working with relevant agencies to refine its Bachelor of Accountancy curriculum to allow SMU undergraduates to specialise in internal…
What embodies the 'Singapore Spirit'?
PM Lee in his National Day Rally speech talks about the Singapore spirit, an essential element in maintaining a Singaporean core in our society which…
Online Only - Ex-Chief Justice appointed SMU Chancellor
Former Chief Justice of Singapore, Mr Yong Pung How, has been appointed Chancellor of the Singapore Management University from 1 Sep. He takes over…
Former CJ appointed chancellor of SMU
Former chief justice Yong Pung How has been appointed Chancellor of SMU, taking over from former Finance Minister Dr Richard Hu, who has been…
Ex-chief justice is SMU's new chancellor
Former chief justice of Singapore Mr Yong Pung How has been appointed the chancellor of Singapore Management University. The five-year term will see…
Former Chief Justice Yong Pung How appointed SMU Chancellor
Former Chief Justice Mr Yong Pung How has been appointed the new Chancellor of SMU from 1 September 2010 for a period of five years, taking over from…
