What food court customers expect
The customer satisfaction survey commissioned by the Institute of Service Excellence @ SMU (ISES) found that food quality, cleanliness, staff…
Fall in tourist satisfaction, study shows
Overall tourist satisfaction with hotels and attractions in Singapore has fallen for the first time since 2009, according to the Customer…
Can Taiwan do it if Temasek Holdings can?
SMU Assistant Professor of Law Eugene Tan commented on the aggressive investment ventures undertaken by Temasek Holdings despite the global economic…
Tourists less satisfied with S'pore goods and services: survey
According to the Customer Satisfaction Index of Singapore (CSISG) 2012 Q3 survey conducted by the Institute of Service Excellence @ SMU (ISES) ,…
Customer service in Q3 2012 generally met expectations: Survey
Customer service in the food & beverage (F&B) sectors generally met consumers' expectations, according to the latest Customer Satisfaction…
Click and learn
SMU Associate Professor of Information Systems (Practice) and SIS Postgraduate Professional Programmes Director, Michelle Cheong, said that e-…
F&B and Tourism Companies Need Not Over-Deliver for High Customer Satisfaction
[Singapore, 20 November 2012 (Tuesday)] – The Institute of Service Excellence at the Singapore Management University (ISES) (卓越服务研究所) released the…
US Secretary of State Hillary Clinton speaks at SMU
One of the most influential and respected women in the world , US Secretary of State Hillary Rodham Clinton, visited SMU to deliver a keynote speech…
Clinton: Budget deal critical to U.S. global role
Speaking at SMU on 17 November, US Secretary of State Hillary Clinton commented that reaching a deal to resolve America's budget crisis is critical…
Republicans and Democrats reach agreement in solving fiscal cliff
Speaking at SMU, US Secretary of State Hillary Clinton commented that both the Republicans and the Democrats have reached an agreement on how to…