Tourists less satisfied with S'pore goods and services: survey

According to the Customer Satisfaction Index of Singapore (CSISG) 2012 Q3 survey conducted by the Institute of Service Excellence @ SMU (ISES) , tourists are less satisfied with the quality of goods and services in Singapore compared to the year before. The poll also recommended that businesses not under-promise customers, in hopes of over-delivering. "Putting your resources to reduce expectation essentially lowers your competitiveness." said ISES Director Caroline Lim.