Tourist satisfaction levels drop a little from last year
The latest Customer Satisfaction Index of Singapore for the tourism sector, conducted by the Institute of Service Excellence @ SMU, found that…
What food court customers expect
The customer satisfaction survey commissioned by the Institute of Service Excellence @ SMU (ISES) found that f ood quality, cleanliness, staff…
Fall in tourist satisfaction, study shows
Overall tourist satisfaction with hotels and attractions in Singapore has fallen for the first time since 2009, according to the Customer…
Chee Soon Juan's bankruptcy annulled
SMU Assistant Professor of Law Eugene Tan commented on the ongoing annulment of Chee Soon Juan's bankruptcy status. Assistant Prof Tan said that…
Tourists not quite as impressed this year
Tourists were less satisfied with service standards in Singapore this year than in previous years, driven by what they felt was unsatisfactory…
Tourist satisfaction levels drop a little from last year
The latest Customer Satisfaction Index of Singapore for the tourism sector, conducted by the Institute of Service Excellence @ SMU, found that…