Customer service in Q3 2012 generally met expectations: Survey

Customer service in the food & beverage (F&B) sectors generally met consumers' expectations, according to the latest Customer Satisfaction Index of Singapore (CSISG) 2012 Q3 survey conducted by the Institute of Service Excellence @ SMU (ISES). However, the tourism sector fared significantly lower compared to last year, led by a decrease in satisfaction in the hotel sub-sector.