Muddy: Olam a 'strong sell'
Associate Dean (Curriculum & Teaching) of the SMU SOA and Associate Professor of Accounting (Practice) Themin Suwardy commented on financial…
Personal wealth: Manulife ups the ante in wealth management offerings
According to the Customer Satisfaction Index of Singapore 2011 conducted by the Institute of Service Excellence @ SMU (ISES), Manulife was top in…
Food-court segment shows steady, significant improvement
The very nature of a food court - with its many vendors and wide customer base - poses a challenge when it comes to customer satisfaction. It is…
Diners less satisfied with restaurants
Despite having in place various training programmes and innovative strategies, the difficulty that restaurants face in retaining and employing…
Perceived quality versus what the customer really wants
The Institute of Service Excellence @ SMU (ISES) found that the companies which ranked highest in terms of customer satisfaction scores did not…
Striving for customer happiness
Institute of Service Excellence @ SMU (ISES) Director Caroline Lim commented on the reasons behind the fall of tourist satisfaction levels as…
Hotels move to improve service as their scores dip
The Customer Satisfaction Index of Singapore (CSISG) found that it was the tourist respondents, as opposed to locals, who were considerably less…
Mentoring programme for people needing exercise help
Minister-in-charge of Muslim Affairs, Dr Yaacob Ibrahim, launched the MClub Mentoring on Monday, 19 November, at SMU. The club aims to nurture youth…
Handicap-friendly retro candy
SMU student Lim Yi Jun has set up “90s – The Candy Studio”, a social enterprise hiring hearing-impaired staff, with two of her friends. Ms Lim…
Bread-and-butter issues dominate forum on values
A forum for Singaporeans and Permanent Residents to share the societal values and qualities important to them was dominated by bread-and-butter…