Singaporeans' well-being: It's not just about emotions
SMU Behavioural Sciences Institute Director Professor David Chan discussed the issues of well-being in Singapore and related them to emotions and…
Singaporeans' well-being: It's not just about emotions
In a commentary article, SMU Behavioural Sciences Institute Director Professor David Chan discussed the issues of well-being in Singapore and relate…
Labour MP asks: Why take matters into own hands?
SMU Assistant Professor of Law Eugene Tan gave his views on the strike involving 102 Chinese SMRT drivers on Monday. He said “We rely on foreign…
Perceived quality versus what the customer really wants
The Institute of Service Excellence @ SMU (ISES) found that the companies which ranked highest in terms of customer satisfaction scores did not…
Striving for customer happiness
Institute of Service Excellence @ SMU (ISES) Director Caroline Lim commented on the reasons behind the fall of tourist satisfaction levels as…
Food-court segment shows steady, significant improvement
Institute of Service Excellence @ SMU (ISES) data analysis showed that improving the performance of food quality, order-taking process, cleanliness…
Hotels move to improve service as their scores dip
The Customer Satisfaction Index of Singapore (CSISG) found that it was the tourist respondents, as opposed to locals, who were considerably less…
Diners less satisfied with restaurants
Results from the latest Customer Satisfaction Index of Singapore (CSISG) recorded a 0.3 per cent dip in customer satisfaction scores across the…
Strikes strike Singapore: The undertone of industrial relations
Mr Gerald Tan, a former Industrial Relations Officer with the National Trades Union Congress who recently graduated from the SMU Juris Doctor…
Pay all drivers fairly, say commuters
SMU Professor of Strategic Management (Practice) Pang Eng Fong commented on the strike involving Chinese SMRT drivers. He said: "If you're going to…