Satisfaction with customer service highest in 7 years
The Institute of Service Excellence at SMU (ISES) found that customer satisfaction levels in Singapore last year were at their highest since 2007…
Home prices and inequality: Singapore versus other 'global superstar cities'
SMU Professor of Economics Phang Sock Yong wrote a commentary on the area where the topics "superstar cities", "inequality" and "housing policy"…
Customer satisfaction in the food and beverage, retail and tourism sectors down last year
The Institute of Service Excellence at SMU (ISES) released on April 2 the results of the Customer Satisfaction Index of Singapore (CSISG). The study…
Singapore's customer satisfaction levels hit record high in 2014: study
The Institute of Service Excellence at SMU (ISES) released on April 2 the 2014 full-year results for the Customer Satisfaction Index of Singapore (…
Being capable and incorruptible can guarantee success
In an opinion editorial, Dr Mato Njavro, Associate Dean for International Relations at Zagreb School of Economics and Management shared that he…
Number of corruption complaints in 2014, lowest in three decades: CPIB
SMU Associate Professor of Law Eugene Tan commented on the above-95 per cent conviction rate for corruption in Singapore, saying that the use of…
Customer satisfaction in the food and beverage, retail and tourism sectors down last year
The Institute of Service Excellence at SMU (ISES) released on April 2 the results of the Customer Satisfaction Index of Singapore (CSISG). The study…
He takes advice from a pop diva
Dhillon Poh, a first-year economics student at SMU, aims to become a group exercise instructor at Fitness First, where he has worked out for the past…
Singapore's directions in the post-Lee Kuan Yew era
In an interview on Singapore’s future after the passing of Mr Lee Kuan Yew, SMU Associate Professor of Law and former Nominated MP Eugene Tan…
Central Singapore CDC & SMU kick off a three-year partnership
SMU and the Central Singapore CDC have kicked off a three-year partnership to facilitate a host of student-driven collaborations to benefit the…