On high ground with mum
SMU business management graduate Michelle Sng’s high jump career began in Secondary 1 when she volunteered to represent her class for her school’s…
SMU delivers diverse, unique talents sought after by employers
Since its inception, SMU has been widely recognized for its pioneering pedagogy and multidisciplinary approach to learning. Its success is reflected…
What do bank consumers want?
In his weekly commentary, SMU adjunct professor Larry Haverkamp wrote about the considerations of consumers in choosing consumer banks. These include…
SMU elevates learning with global city campus and vibrant student life
SMU’s campus and facilities are designed to encourage critical thinking, leadership, innovation and communication, making it a fertile ground for…
Satisfaction level among consumers the highest but fell across five sectors
According to the Customer Satisfaction Index of Singapore (CSISG) by the Institute of Service Excellence at SMU, the satisfaction level of customers…
Customer satisfaction levels hit new high
The Institute of Service Excellence at SMU (ISES) found that the overall customer satisfaction levels hit a new high in 2014, rising 0.6 per cent to…
Singapore practice: How to break talent bottleneck
SMU Associate Professor of Quantitative Finance (Practice) and former Director of MAS Academy, Pei Sai Fan shared the developmental experience of how…
Independent people buy things that make less sense
SMU Assistant Professor of Marketing Hannah Chang wrote in a study, co-authored with Hong Kong University of Science Professor Jiewen Hong, that…
Customer satisfaction up for 4th straight year
According to the Customer Satisfaction Index of Singapore (CSISG) conducted by the Institute of Service Excellence at SMU (ISES), customer…
Corruption complaints at 30-year low: CPIB
Commenting on how the Prevention of Corruption Act offers some protection such as the withholding of names and addresses of informants, SMU Associate…