Numoni co-founder and CEO Norma Sit, who was a keynote speaker at the Customer Satisfaction Index of Singapore (CSISG) 2015 results release at SMU, noted that banks must embrace newer forms of technology if they want to raise customer satisfaction with their services. "I am always amazed at the changes in the financial services industry and the power of technology. Payments and banking technology is never ever boring as the space is vibrant with changes and movements every single year," said Ms Sit.