Changi Airport Group Chairman: No help rendered as he searches for toiletries, Singapore service standards poor
Speaking at SMU's Institute of Service Excellence first CEO Industry Forum on Service Excellence, Changi Airport Group Chairman Liew Mun Leong…
Adopt concrete policies
Speaking at an entrepreneurship forum in SMU, Dr Geoff Nicholson, one of the key men behind the huge commercial success of 3M's Post-it-notes, said…
Adjusting immigration policy reduces social conflict
SMU Assistant Professor Chung Wai-keung points out that in the last two years, due to the needs of economic development, Singapore took in many…
Singapore's service standards poor, Changi Airport Group Chairman scrambles through airport to buy a product with no help from service staff
Speaking at SMU's Institute of Service Excellence first CEO Industry Forum on Service Excellence, Changi Airport Group Chairman Liew Mun Leong…
Excellent service starts from the CEO
CapitaLand CEO Mr Liew Mun Leong stressed that service excellence is the responsibility of chief executives and has to start from them, sharing his…
Budget 2010: Mulling over the issues - Singapore must remain an open society
[SMU chairman] Mr Ho Kwon Ping, executive chairman of Banyan Tree Holdings, writes that there are three kinds of budgets to him: the 'election budget…
Poor customer service threatens S'pore brand
CapitaLand chief executive Mr Liew Mun Leong said at a CEO forum organised by ISES that Singapore's competitiveness as a global city will be affected…
Companies need to adopt concrete policies to drive innovation
Companies need to adopt concrete policies in order to drive innovation, according to Dr Geoff Nicholson - one of the key men behind the huge…
Buck for bad service stops with CEO
At SMU's Institute of Service Excellence inaugural CEO industry forum, some top managers say when it comes to bad service, responsibility should lie…
Bad service? The buck stops with the CEO
A group of six CEOs yesterday sounded the alert on the dismal state of service in Singapore and said that business leaders need to join the effort to…