Fish rots first from the head
An edited excerpt of the speech by Liew Mun Leong, president and CEO of CapitaLand Group. He spoke at a CEO forum organised by the Institute of…
Polys achieve best mix
Assistant Professor of Sociology Chung Wai Keung said the social gap will narrow or even disappear as the students enter the workforce or go for…
Adopt concrete policies
Speaking at an entrepreneurship forum in SMU, Dr Geoff Nicholson, one of the key men behind the huge commercial success of 3M's Post-it-notes, said…
Singapore's service standards poor, Changi Airport Group Chairman scrambles through airport to buy a product with no help from service staff
Speaking at SMU's Institute of Service Excellence first CEO Industry Forum on Service Excellence, Changi Airport Group Chairman Liew Mun Leong…
Companies need to adopt concrete policies to drive innovation
Companies need to adopt concrete policies in order to drive innovation, according to Dr Geoff Nicholson - one of the key men behind the huge…
Six SMU students don't intend to return
The six SMU students on exchange in Chile are well in Santiago which only experienced slight tremors. Life has returned to normal and for now they…
Budget 2010: Mulling over the issues - Singapore must remain an open society
[SMU chairman] Mr Ho Kwon Ping, executive chairman of Banyan Tree Holdings, writes that there are three kinds of budgets to him: the 'election budget…
Bad service? The buck stops with the CEO
A group of six CEOs yesterday sounded the alert on the dismal state of service in Singapore and said that business leaders need to join the effort to…
Bosses get harsh on service
At the inaugural CEO Industry Forum on Service Excellence organised by the Institute of Service Excellence at SMU, keynote speaker CapitaLand's chief…
Poor customer service threatens S'pore brand
CapitaLand chief executive Mr Liew Mun Leong said at a CEO forum organised by ISES that Singapore's competitiveness as a global city will be affected…
