Lack of leadership blamed for falling service standards
At the CEO Industry Forum on Service Excellence organised by the Institute of Service Excellence at SMU, Capitaland Group GEO Liew Mun Leong was…
Excellent service starts from the CEO
CapitaLand CEO Mr Liew Mun Leong stressed that service excellence is the responsibility of chief executives and has to start from them, sharing his…
Buck for bad service stops with CEO
At SMU's Institute of Service Excellence inaugural CEO industry forum, some top managers say when it comes to bad service, responsibility should lie…
Singaporean men don't take the first step, foreign women find true love in matchmaking
SMU Assistant Professor Chung Wai Keung said people who go overseas to work are more likely to be single and thus eager to find companionship if they…
Who do you trust?
Associate Professor Don Ferrin commented that the high ranking of individuals in professions such as public service and corporate companies reflect…
Arnoud De Meyer to head SMU as new President
The Singapore Management University has appointed Prof Arnoud De Meyer, Director of Cambridge's Judge Business School in the UK and founding Dean of…
Asia's First University of the Millennium Celebrates 10 Years of Education
Singapore Management University marked the new decade of the 21st century with its 10th Anniversary Celebrations on its Patron's Day 2010.
Singapore's mood turns upbeat
In a move that will take some time to bear fruit, MAS has said it will sponsor eligible students for undergraduate courses in Islamic finance at the…
Singaporean men don't take initiative? Female foreign talents turn to matchmaking agencies
SMU Assistant Professor Chung Wai Keung said people who go overseas to work are more likely to be single and thus eager to find companionship if they…
Declining service standards may erode capability to export services overseas
At the inaugural CEO Industry Forum on Service Excellence organised by the Institute of Service Excellence at SMU, keynote speaker CapitaLand's chief…
