SDA internal troubles worsening, central committee wants Chiam's answers to three questions
SMU Asst Prof Eugene Tan says if the Singapore Democratic Alliance fails to resolve its internal issues, it will affect their performance at the…
Low Thia Khiang is 55 this year, Zhu Bei Qing may have better luck with Hougang in the election after
SMU Asst Prof Eugene Tan points out that there has been talk that Low may hand over Hougang to Sylvia Lim while he leads a team in a GRC. He adds…
The Ivory Keys: Glissandanza The Ivory Keys: Glissandanza
Performed by The Ivory Keys, SMU's piano ensemble Glissandanza will offer a range of melodies from solo to duet works, and dance pieces such as…
Bumper year for tourism in 2010
Indonesian housewife Esther Mathadinata is a regular visitor to Singapore, where she enjoys shopping, visiting the integrated resorts and goes for…
Teegen, Others Report On Globalization, Business Ed
Dr. Arnoud De Meyer, president of SMU, is featured in a groundbreaking report "The Globalization of Management Education: Changing International…
Better quality, less satisfaction
The Customer Satisfaction Index scores, released by the Singapore Management University's Institute of Service Excellence (ISES), revealed that…
SMU study: Finance & Healthcare sector's Customer Satisfaction score fell to its lowest last year since 2007
The Finance sector players may need to spend more effort understanding how to meet their customers' needs. The latest Customer Satisfaction Index of…
Customer Satisfaction Index of S'pore down last year
Despite continued improvement in service quality, the customer satisfaction index fell from 68 in 2009 to 67.2 out of a possible 100 in 2010. Sharing…
Singapore customer satisfaction score drops to four-year low
The Customer Satisfaction Index of Singapore dropped to 67.2, its lowest level since the index was launched in 2007, one of the explanations lies in…
Singapore Management University Study reveals: Customer satisfaction for the finance and insurance industry at its lowest since 2007
The Customer Satisfaction Index of Singapore for 2010 fell 0.8 points on-year to 67.2, according to the SMU's Institute of Service Excellence (ISES…
