SDA internal troubles worsening, two member parties question Chiam's recent comments
Analysing the situation, Asst Prof Eugene Tan says if the Singapore Democratic Alliance fails to resolve its internal issues, it will affect their…
Bumper year for tourism in 2010
Indonesian housewife Esther Mathadinata is a regular visitor to Singapore, where she enjoys shopping, visiting the integrated resorts and goes for…
Food blogging culture catching on fast
A study by Assistant Professor of Corporate Communications Michael Netzley of the SMU revealed that 7 out of 10 Singaporeans are using location based…
Low Thia Khiang is 55 this year, Zhu Bei Qing may have better luck with Hougang in the election after
SMU Asst Prof Eugene Tan points out that there has been talk that Low may hand over Hougang to Sylvia Lim while he leads a team in a GRC. He adds…
Retail sector shows improvement in complaint-handling
Complaints may not be a bad thing if they are well-handled. In fact, it is an opportunity for companies to turn complainants into loyal customers.…
SMU study: Finance & Healthcare sector's Customer Satisfaction score fell to its lowest last year since 2007
The Finance sector players may need to spend more effort understanding how to meet their customers' needs. The latest Customer Satisfaction Index of…
SGX appoints senior VP, derivatives head
SMU adjunct Michael Syn has been appointed senior vice-president and head of derivatives by the Singapore Exchange to lead SGX's growth in the…
Singapore Management University Study reveals: Customer satisfaction for the finance and insurance industry at its lowest since 2007
The Customer Satisfaction Index of Singapore for 2010 fell 0.8 points on-year to 67.2, according to the SMU's Institute of Service Excellence (ISES…
Teegen, Others Report On Globalization, Business Ed
Dr. Arnoud De Meyer, president of SMU, is featured in a groundbreaking report "The Globalization of Management Education: Changing International…
Complaint Kings are in the minority
While Singaporeans are known as complaint kings or queens, but the truth is when they encounter poor service they often choose not to do so and…