A key performance indicator for workers
Linking customer satisfaction to employee remuneration pays off, if one goes by the experience of a handful of companies that outperformed their…
Singapore Democratic Party suggests reducing GST
Assistant Professor Eugene Tan commented that the proposed shadow Budget by the Singapore Democratic Party is a fun tactic and if it does indeed…
Satisfaction with private hospitals drops
Patients of key private medical players polled in the final quarter of last year were less satisfied with Parkway Group, Thomson Medical and Raffles…
208m-long group tossing yusheng sets new record
Artistes involved in one of the latest local movies, Homecoming, joined residents of Punggol to create the longest line of people tossing yusheng. At…
More customers satisfied with motor insurers last year
This group of insurers bucked the trend of falling customer satisfaction last year, and was the only sub- sector within the finance & insurance…
Clueless in Singapore
SMU Assoc Prof Kirpal Singh and undergraduate Yvonne Lim share their views on why Singaporeans are losing their sense of history.
Sophisticated bank customers less satisfied
The average commercial banking customer, according to the latest Customer Satisfaction Index, is less content with his bank than he was a year ago.…
A Valentine's Day with a Difference
A group of SMU students were selling flowers on Valentine's Day not targeted at lovers but at encouraging students to buy them to show their love to…
Relevance of a good govt budget: experience from the international front
Assistant Professor Eugene Tan shares his views on why this year's budget may be more important than ever with the winds of change in the…
Political mascots turn Lunar New Year mascots to attract young voters
Asst Prof Eugene Tan says the ruling and opposition parties have equal opportunities to capture the younger voters. While some young voters may find…