Tourism sector gets top marks
The Customer Satisfaction Index of Singapore for 2010 fell 0.8 points on-year to 67.2 from its highest ever score of 68.7 back in 2007, accompanied…
Retail sector shows improvement in complaint-handling
Complaints may not be a bad thing if they are well-handled. In fact, it is an opportunity for companies to turn complainants into loyal customers.…
Complaint Kings are in the minority
While Singaporeans are known as complaint kings or queens, but the truth is when they encounter poor service they often choose not to do so and…
Locals don't dare to speak up when something's not good?
A lower complaint rate may indicate that companies are not enough in the customer engagement department. SMU Academic Director of ISES [Asst Prof (…
SGX appoints senior VP, derivatives head
SMU adjunct Michael Syn has been appointed senior vice-president and head of derivatives by the Singapore Exchange to lead SGX's growth in the…
Tuition centre for sandwich class'
Private tuition does not come cheap these days. So to help students who might not be able to afford them, SMU graduates, Mr Tay Lian Soon and Mr…
Tourism sector gets top marks
The Customer Satisfaction Index of Singapore for 2010 fell 0.8 points on-year to 67.2 from its highest ever score of 68.7 back in 2007, accompanied…
Customer satisfaction score drops to lowest level since 2007
Singapore's national customer satisfaction index has dropp%d to its lowest since 2007 at 67.2, a reason being the lower scores by the finance and…
BMW developing 'futuristic' car keys
SMU's Institute of Innovation & Entrepreneurship director Professor Desai Arcot Narasimhalu commented that for a market leader to remain ahead of…
Varsity fee hikes and campus makeovers
A Straits Times reader writes in to questions the varsity fee hikes. He highlights NTU's campus makeover and partially equates this with the fee…
