Local firms to gain from merger of Temasek-JTC units
On the planned merger of four subsidiaries under Temasek Holdings and JTC Corp, SMU Vice President, Business Development and External Relations,…
Customers less satisfied with transport, logistics
The latest Customer Satisfaction Index of Singapore survey conducted by the Institute of Service Excellence at SMU (ISES) showed that despite recent…
Customer satisfaction at Changi Airport falls by 12%
According to the 2014 second quarter Customer Satisfaction Index of Singapore conducted by the Institute of Service Excellence at SMU, Changi Airport…
Customers less happy with transport sector
According to the Q2 Customer Satisfaction Index of Singapore released by the Institute of Service Excellence at SMU (ISES), customer satisfaction for…
Slip in user ratings for Singapore transport
A survey of eight transport and logistics categories by the Institute of Service Excellence at SMU (ISES) has found that transport standards in…
SMU’s Business Families Institute celebrates second anniversary
On 12 September 2014, SMU Business Families Institute (BFI@SMU) celebrated its second anniversary. The Institute also received a second research…
SMU unit gets another research grant from Deloitte
SMU’s Business Families Institute (BFI@SMU) has received its second research grant from Deloitte Southeast Asia. The previous grant supported the…
Changi Airport suffers 10% drop in customer satisfaction score
The Institute of Service Excellence at SMU released the 2014 second quarter Customer Satisfaction Index of Singapore results for the transport and…
Customer satisfaction levels slipping in certain sectors: Report
According to the 2014 second quarter Customer Satisfaction Index of Singapore conducted by the Institute of Service Excellence at SMU (ISES),…
SMU receives 2nd research grant from Deloitte as its Business Families Institute celebrates 2nd anniversary
Singapore, 12 September 2014 (Friday) – Singapore Management University’s (SMU) Business Families Institute, or BFI@SMU, celebrated its second…