The Institute of Service Excellence at SMU released the 2014 second quarter Customer Satisfaction Index of Singapore results for the transport and logistics, public education, and private education sectors on Friday. Of the eight measured sub-sectors that make up the transport and logistics sector, six recorded declining year-on-year scores: airlines, Changi Airport, courier services, MRT system, public buses, and taxi services. While the airlines sub-sector fell a significant 3.8 points year-on-year to 73.3 points, the budget airlines sub-sector inched up 0.8 points to reach its record high of 68.3 points since measurement began in 2008. On the other hand, the Changi Airport sub-sector score tumbled 10.1 points year-on-year to 75.4 points. A noteworthy finding within the MRT sub-sector was how commuters who use more than one mode of transport to get to their workplace were found to be significantly less satisfied with the MRT operator than those who only used the MRT for their daily commute to and from work.