According to the Q2 Customer Satisfaction Index of Singapore released by the Institute of Service Excellence at SMU (ISES), customer satisfaction for the transport and logistics sector dipped from 72.7 points in the second quarter of 2013 to 72.1 this year. ISES Director Caroline Lim highlighted that commuters who used more than one mode of transport to get to work tended to be significantly less satisfied with MRT services than those who took the MRT exclusively. It suggested that factors outside the control of SMRT and SBS Transit's train networks were negatively impacting customer satisfaction. In the public education sector, customer satisfaction remained unchanged from a year ago. SMU stood out with an 8.2 per cent increase in its score to 79.2.