3 ways to excel at work
Most people either stay late or work from home at night. This is just one of many examples of how we survive at work instead of excel. Unfortunately…
The wonk who has the ear of China’s new president
When Xi Jinping sat down with Russian and African leaders in March during his first overseas visit as China's new leader, at his shoulder in every…
Creating insanely great experiences
SMU Professor of Organisational Behaviour and Human Resources Thomas Menkhoff commented on the principle, "Create Insanely Great Experiences" put…
Customer satisfaction scores for retail & info-communications sectors improve
Customer satisfaction scores for the retail and info-communications sectors improved between 2012 and 2013. This is according to the 2013 first…
Satisfaction score for infocomm and retail sectors hit all-time high
Customer satisfaction for the retail and info-communications hit new records in the first quarter of 2013, an annual study by Institute of Service…
Info-communications and retail sectors register higher customer satisfaction
[Singapore, 6 June 2013 (Thursday)] – The Institute of Service Excellence at the Singapore Management University (ISES) (卓越服务研究所) today released the…
SMU’s marketeers bag another two top awards
It was quite a surprise for SMU’s marketing team when they were called up to the stage by their advertising agency during the prize presentation at…
50% of commuters have the tendency to peek at others’ mobile phones
According to a My Paper poll involving 100 Singaporeans, many Singaporeans get annoyed when other commuters peek to see what they are doing on their…
Lim Hng Kiang: MAS to aid industry players launch Islamic bonds
Minister for Trade and Industry Lim Hng Kiang pointed out at the fourth edition of the World Islamic Banking Conference: Asia Summit that the…
Commuters peeved by gadget peeking
According to a My Paper poll, many Singaporeans – 55 per cent – get annoyed when other commuters peek to see what they are doing on their mobile…