Happier customers in retail
Customer satisfaction in Singapore's retail sector hit a record high for the first quarter of this year. The latest Consumer Satisfaction Index for…
Lights back on in Singapore blogosphere after blackout protest
On Singapore's first online blackout protest against Media Development Authority (MDA)’s new licensing rules, Academic Director of SMU Executive…
Info-comms and retail sectors register record high customer satisfaction levels
The info-communications and retail sectors have registered record high customer satisfaction levels. According to the Institute of Service Excellence…
Newer telco subscribers more loyal
Long-time mobile subscribers are increasingly less loyal to their telcos, possibly because of perceptions that new customers are being better taken…
Satisfaction with service levels at all-time high
Although there were several extensive mobile service outages over the last three years, consumers appear to be still satisfied with the service…
SMU findings: Customer satisfaction of retail and info-communications industry reaches new highs
Despite retailers' fears that their lack of manpower following tighter foreign labour policies could hit service standards and customer satisfaction…
Customer satisfaction highest since 2007
Singapore's shoppers are happier with retailers than they have been since 2007, according to the latest Customer Satisfaction Index of Singapore (…
Happier customers in retail
Customer satisfaction in Singapore's retail sector hit a record high for the first quarter of this year. The latest Consumer Satisfaction Index for…
Longer-term users ‘less loyal’ to Telcos
Customers who have subscribed to a mobile telco for more than two years have lower levels of customer loyalty than newer subscribers, a developing…
Setting up a museum within a shopping mall
The Museum in a Box is a nonprofit collaboration between the Chinese Heritage Foundation and Millenia Walk, which aims to spur interest towards…