Customer Satisfaction Index for transport and logistics rebounded to highest level in 7 years
According to the latest results from the Customer Satisfaction Index of Singapore (CSISG) released by the Institute of Service Excellence at SMU, the…
Postman delivers poorer customer satisfaction
According to the latest results from the Customer Satisfaction Index of Singapore (CSISG) released by the Institute of Service Excellence at SMU (…
Flying is fun, buses are another story
According to the latest Customer Satisfaction Index of Singapore (CSISG), commuters are as dissatisfied with public transport as they were a year ago…
Improved train services get thumbs up
According to the latest Customer Satisfaction Index of Singapore released on Friday by the Institute of Service Excellence at SMU, commuters are…
Changi Airport’s Customer Satisfaction Index gets record score in seven years
Changi Airport is ranking well in terms of customer satisfaction. In the latest index by the Institute of Service Excellence at SMU (ISES), the…
Customer satisfaction results
The Institute of Service Excellence at SMU (ISES) has completed its second quarterly survey for its consumer service index and the transport and…
Customer satisfaction improves in transport and logistics, education sectors
According to the Customer Satisfaction Index of Singapore (CSISG) compiled by the Institute of Service Excellence at SMU (ISES), customer…
Overseas Chinese authors will be highlight of the Singapore Writers Festival
A meet-and-greet session with Chinese author Ma Jian will be held at the Binary Pavilion on the SMU Campus Green on Sunday, 3 November, from 4pm to…
Gao Xingjian to discuss “Literature and Aesthetics” and launch his film “Requiem for Beauty” at the Singapore Writers Festival
Organised by the National Arts Council, the Singapore Writers Festival 2013 will be held from 1 to 11 November at various locations, including SMU…
Beyond 2013
The annual production by InDanCity, SMU’s contemporary dance club, explores the concept of hope via six original works by five choreographers -…