Customer Satisfaction Index for transport and logistics rebounded to highest level in 7 years

According to the latest results from the Customer Satisfaction Index of Singapore (CSISG) released by the Institute of Service Excellence at SMU, the satisfaction for the logistics and transport sector rebounded to a seven-year high this year. The index measured customer satisfaction across the transport and logistics as well as the public and private education sectors. All three sectors showed year-on-year improvement in customer satisfaction scores, with the score for the transport and logistics sector up by 6.4 per cent, public education sectorup by 7.9 per cent, and the private education sector up by 4.6 per cent.