According to the Customer Satisfaction Index of Singapore (CSISG) compiled by the Institute of Service Excellence at SMU (ISES), customer satisfaction for the transport and logistics as well as public and private education sectors have improved. ISES Director Ms Caroline Lim said: "We are hopeful that this is indicative of a longer-term leveling up of service standards across these industries, and of enhancing their business competitiveness through this increase in service performance."