Disruptors or service providers?
SMU Professor of Information Systems (Practice) Arcot Desai Narasimhalu commented on the growing popularity of apps like Uber and Airbnb that bypass…
NUS Business School’s EMBA programme ranked fifth in Financial Times
SMU’s Lee Kong Chian School of Business (LKCSB) debuted at number 36 in the 2015 Financial Times Executive MBA (FT EMBA) ranking while the EMBA…
What the 2015 Executive MBA survey reveals
SMU’s Lee Kong Chian School of Business debuted at number 36 in the 2015 Financial Times Executive MBA (FT EMBA) ranking, and is the highest-…
SMU grows crops; Students from 12 countries advocate the need to cherish food
SMU launched a pilot project to recycle food waste on campus, which aimed to get its students to think twice before wasting food. As part of the…
SMU celebrates World Food Day with food recycling project
SMU launched a pilot project to recycle food waste on campus, which aimed to get its students to think twice before wasting food. As part of the…
Pre-flight experiences influence quality perceptions: Survey
According to the latest report by the Institute of Service Excellence at SMU on the Customer Satisfaction Index of Singapore, airline customers’…
OpenGov speaks to Dr. Tan Hwee Pink of SMU-TCS iCity Lab
SMU-TCS iCity Lab Academic Director and SMU Associate Professor of Information Systems (Practice) Tan Hwee Pink was featured in an article. Associate…
Finding a good fit for varied needs
According to the latest report by the Institute of Service Excellence at SMU (ISES) on the Customer Satisfaction Index of Singapore, the Public…
Managing different customer expectations, requirements
According to the latest report by the Institute of Service Excellence at SMU (ISES) on the Customer Satisfaction Index of Singapore, the customer…
It's not just about reliable transport
According to the latest report by the Institute of Service Excellence at SMU (ISES) on the Customer Satisfaction Index of Singapore, the land…