According to the latest report by the Institute of Service Excellence at SMU (ISES) on the Customer Satisfaction Index of Singapore, the customer satisfaction score for courier services as a sub-sector of logistics fell 1.4 per cent to 70.2 points. According to ISES, the Courier Services sub-sector’s largest proportion of customers came from those who used courier services for business deliveries locally, and they were also the least-satisfied customer segment.