SMU celebrates World Food Day with food recycling project
SMU launched a pilot project to recycle food waste on campus, which aimed to get its students to think twice before wasting food. As part of the…
Pre-flight experiences influence quality perceptions: Survey
According to the latest report by the Institute of Service Excellence at SMU on the Customer Satisfaction Index of Singapore, airline customers’…
OpenGov speaks to Dr. Tan Hwee Pink of SMU-TCS iCity Lab
SMU-TCS iCity Lab Academic Director and SMU Associate Professor of Information Systems (Practice) Tan Hwee Pink was featured in an article. Associate…
Finding a good fit for varied needs
According to the latest report by the Institute of Service Excellence at SMU (ISES) on the Customer Satisfaction Index of Singapore, the Public…
Managing different customer expectations, requirements
According to the latest report by the Institute of Service Excellence at SMU (ISES) on the Customer Satisfaction Index of Singapore, the customer…
It's not just about reliable transport
According to the latest report by the Institute of Service Excellence at SMU (ISES) on the Customer Satisfaction Index of Singapore, the land…
SMU professor bags prize for 'improbable research'
SMU Assistant Professor of Finance Gennaro Bernile received the Ig Nobel Prize during the 2015 Prize Ceremony at Harvard University in September. He…
SMU researcher wins an Ig Nobel prize for 'improbable research'
SMU Lee Kong Chian School of Business Assistant Professor of Finance Gennaro Bernil has won the 2015 Ig Nobel Prize, becoming the only Singapore-…
SMU researcher wins an Ig Nobel prize for 'improbable research'
SMU Lee Kong Chian School of Business Assistant Professor of Finance Gennaro Bernil has won the 2015 Ig Nobel Prize, becoming the only Singapore-…
Customer Satisfaction Index of Singapore
The latest Q2, 2015 Customer Satisfaction Index of Singapore was released by the Institute of Service Excellence at SMU last month. There were 13,292…