Customers emphasis on service quality
The Institute of Service Excellence at SMU says customers are putting greater emphasis on the quality of service over product quality.
Black or Yellow gold?
SMU International Trading Institute's adjunct lecturer Sam Owen says the demand for oil is going to be phenomenal once US and China gets chugging…
Customer satisfaction levels still declining in various sectors
Customers in Singapore continue to see a decline in their satisfaction levels for the first three quarters of this year for six out of eight sectors…
SMU law students could intern in New York firms, thanks to landmark MOU
SMU law students could soon serve overseas internships at New York firms, in the first groundbreaking agreement between an American bar association…
Customers give Retail 65.8 in satisfaction
The Retail sector has seen consecutive decline in satisfaction scores for the past three years.
As ASEAN dithers, the US circles
A new Inter-governmental Commission on Human Rights was inaugurated at the recent Asean summit. Associate Professor of Political Science Bridget…
Public holidays: How S'pore compares
Associate Professor of organisational behaviour and human resources Tan Hwee Hoon noted that the new years of Singapore's three major racial groups…
Companies rush to place out shares
Finance professor Francis Koh noted that in general, confidence is returning to the market, and if companies are planning to expand, they will seize…
Eight innovative projects of social impact in Asia win S$1 million
[26 October 2009] Eight innovative projects of social impact in Asia win S$1 million Singapore, 26 October 2009 - The Lien Centre for Social…
Stay relevant to connect with students<strong> - </strong> hard about business model
Final-year economics student Kenny Tan, suggest that a business model to encourage more investigative journalism in school publications may be to…