Shoppers happier with retail service
A recent study's 100-point customer-satisfaction index conducted by the Institute of Service Excellence at the Singapore Management University (ISES…
Singaporeans and tourists more satisfied with the Retail sector
The findings of the Customer Satisfaction Index of Singapore (CSISG) in 2010
Info-communications customer satisfaction levels drop for three years
The Customer Satisfaction Index of Singapore 2010 found that satisfaction levels in the Info-Communications sector has dropped while the Retail…
Najib not quite the Hulu conqueror
Bridget Welsh, Associate Professor of Political Sciences, Singapore Management University writes a post-election commentary on the polarisation of…
Spring get-together
A group of SMU students ? as part of their overseas community service Project Xin Yuan 3 ? arrived in Wuzhou Guangxi China for an exchange of…
Tourists' satisfaction with local retail service at its highest
According to the latest quarterly figures released by ISES, customer satisfaction in Singapore's retail sector has risen for the first time in three…
Customers happier with retail service, but not mobile/internet providers
Singapore's retail sector recovered some ground in customer service after sliding for three years. This is based on the Customer Satisfaction Index…
Customer satisfaction
The Customer Satisfaction Index of Singapore 2010 saw a significant improvement in the Retail sector especially for Departmental Stores and…
Runners in limbo
The quartet of Gary Yeo, Muhammad Elfi Mustapa, Lee Cheng Wei and Muhd Amirudin Jamal became the first team from the Republic to go below 40 seconds…
Males are four times more likely to stray than females
Associate Professor Norman Li said that there are natural biological reasons why men stray four times more easily than women according to a study.
