Don't force students to do good
Ann Medlock, founder of United States based Giraffe Heroes Project was in town recently for the Women in the Community: Change Movers Conference…
E50 open for nominations with 'Poised for Growth' theme
Internationalisation may be a popular growth strategy for local enterprises, but it appears many are still leery of mergers and acquisitions (M&A…
Customers happier with retailers
But poll shows a discrepancy between the rise in customer satisfaction among locals and tourists. ISES' academic director Marcus Lee said, ?Locals…
Mother tongue: A hot button issue
Language policies require a delicate balance of competing, and sometimes conflicting, objectives, interests and expectations. Assistant Professor of…
Handling complaints well can boost loyalty
Companies that handle complaints from customers well can secure their loyalty, first-quarter findings for the Customer Satisfaction Index of…
This year local companies are jointly preparing to welcome a higher growth rate
A study by accounting firm KPMG and SMU has found that most companies are paying greater attention to the natural factors of growth like productivity…
DFS, CK Tang lead retail sector improvement
The latest CSISG, conducted by ISES, showed that customer satisfaction in the retail sector climbed in 2010. Department stores registered the biggest…
Gaming industry
Casinos in Macau could see slower revenue growth in the back of tighter monetary policies in China. Bernard Lee, Visiting Practice Associate…
Making profit at the cost of society's interest
Joergen Oerstroem Moeller, an adjunct professor at SMU, writes that businesses cannot choose to live their life outside society, which is what they…
He promises you cleaner air to breathe
In Vitro, a homegrown start-up that produces plant-based air filter to remove toxic gases from the air, is also taking part in two other business…