The score cards are in
The retail sector has finally recovered ground but Internet and mobile telecom service providers continued to see scores plunge to an all time low,…
Ferrari bursts into flames
A bright yellow Ferrari went up in flames across the street from the Singapore Management University's Lee Kong Chian School of Business.
Shoppers happier with retail service
A recent study's 100-point customer-satisfaction index conducted by the Institute of Service Excellence at the Singapore Management University (ISES…
UP: Retail sector sees first score rise in 3 years
According to the latest quarterly figures released by the Singapore Management University's Institute of Service Excellence, customer satisfaction in…
Najib not quite the Hulu conqueror
Bridget Welsh, Associate Professor of Political Sciences, Singapore Management University writes a post-election commentary on the polarisation of…
Thailand crisis
Assistant Professor Chiraphol New Chiyachantana pointed out that the Thai government is currently facing pressing from three groups: the red-shirt…
Surprise! More shoppers happy with retail sector
For the first time since 2007, the Customer Satisfaction Index of Singapore registered a rise in the Retail sector from 65.8 to 68.2 points.
A flaming Ferrari
A F430 Spider was in flames yesterday near the junction of Victoria Street and Stamford Road. SMU student Bernice Wang said: ?I felt sorry for the…
Singaporeans and tourists more satisfied with the Retail sector
The findings of the Customer Satisfaction Index of Singapore (CSISG) in 2010
Retail customer satisfaction rises, infocomm falls
Customer satisfaction in Singapore has risen for the retail sector but continued to slide for the infocommunications sector, the Institute of Service…