All about customers driving innovation
Panellists at the ISES Global Conference on Service Excellence concluded that doing the right thing beats doing things right and providing solutions…
Making the most of feedback
Service companies need to invite feedback from customers, and learn that there is more to feedback than just complaints. This was one of the key…
Success lies in offering useful services
Quality services will spell the differences between winners and losers in today's world. Unfortunately, it is not easy to come up with services that…
A leadership challenge for chief executives
The Singapore National Employers Federation (Snef) will run seminars with the SMU under a new initiative, Productivity and Trust Leadership, aimed at…
Employers vital to raising productivity: PM
The Singapore National Employers Federation will partner SMU to run seminars for CEOs and workshops to help SMEs train and retain talent.
PM Lee to bosses: Vital to keep wages flexible
Prime Minister Lee Hsien Loong emphasised the need for wage flexibility at the Singapore National Employers Federation's 30 th Anniversary CEO and…
Exercise wage flexibility even in times of high growth: PM
The Singapore National Employers Federation will work with SMU to run Productivity Leadership seminars for CEOs.
EU hedge fund rules may hurt investors
Melvyn Teo, Associate Professor of Finance and Director of the BNP Paribas Hedge Fund Centre at SMU, talks about the implications of the new rules…
Keeping God in place
Assistant Professor Eugene Tan says that it would be futile to identify and draw a firm line between the religious and the secular. More meaningful,…
Experiencing first-hand Chinese culture
SMU students were among some 55 Singapore university students who made a return visit to China following their Chinese counterparts' March tour of…
