He swam with the pack?or did he?
More than 1500 Singapore Management University students celebrated their graduation at the university's seventh commencement ceremony. 25-year-old…
Workers can expect better pay rise: labour chief
Labour chief Lim Swee Say said he is optimistic that workers will get better wage increases this year compared to last year. He was speaking to…
Wage increase likely to be better than previous year, says Mr Lim Swee Say
Labour chief Lim Swee Say said he is optimistic that workers will get better wage increases this year compared to last year. He was speaking to…
SMU's 7th Commencement
25-year-old Kenneth Cheok, Valedictorian of SMU's Lee Kong Chian School of Business, started a swimming instruction company, The Swim Lab, in his…
Mozart's Asian Opera
SMU undergraduate Victoria Ho from the Singapore Lyric Opera Youth Choir will make her debut, playing child-spirits, who give advice to the lead pair…
More than offering better service
At its most basic, the term "service innovation" appears to refer to improving or creating new ways to provide better service to customers. Speaking…
Golden key to sustainable growth
Caroline Lim, director of the Institute of Service Excellence at SMU, says firms have ?acknowledged the opportunities for them to do more on the…
Securing profitability, sustaining growth
Professor Katherine Lemon says there are numerous examples of service innovation ?enabling firms to serve existing customers better, to acquire new…
Customer service innovation
Assistant Professor Marcus Lee (ISES), Professor LluÃÂs MartÃÂnez-Ribes (ESADE Business School) and Professor Katherine N Lemon (Carroll School…
Lee Kuan Yew Global Business Plan Competition
Results of the final round of the Competition announced.
