Dispute in Singapore Democratic Alliance could throw Potong Pasir into disarray
Assistant Professor Eugene Tan commented that MP Mr Chiam See Tong could let his wife, Mrs Lina Chiam contest as an independent candidate but the…
A key barometer of customer satisfaction
Since 2007, the Customer Satisfaction Index of Singapore has acted as a barometer of how happy Singapore's customers are at the national, sectoral…
The value of cross-disciplinary research
Underscoring his vision for more cross-disciplinary research to be carried out in SMU, President Arnoud De Meyer thinks that universities have the…
Great expectations can lead to great improvements
Businesses often view increased customer expectations with wariness as higher expectations could well be harder to meet. But a consistent finding…
Search out ? and extol ? entrepreneurs-within
Entrepreneurs are the ones who can take companies to greater heights and bigger achievements. The writer is Associate Professor of Management (…
Not resting on its laurels
Despite chalking up higher customer satisfaction ratings in 2010, Sentosa is looking to improve even further. In the latest round of results from the…
From mediocre to world class
President Arnoud De Meyer has set a benchmark for SMU, which he believes can be world class despite being young and relatively small, thanks to…
Threat to Singapore Democratic Alliance
On the debacle between Potong Pasir MP Mr Chiam See Tong and Desmond Lim Bak Chuan, Assistant Professor Eugene Tan commented that this would only…
Restaurants rising to the occasion
Swift changes and rising competition ? for both talent and patrons ? means many in the Food & Beverage (F&B) industry find it more of a…
Universities and their rich legacies
NTU President Su Guaning wrote, in a column, that universities are complex organisms, each with a life cycle of its own whether it be a new-born…