The elusiveness of service innovation
In a commentary, SMU Adjunct Faculty and NPS International School Director Bala Shankar commented that a 'new' form of customer experience would…
Striving for full disclosure
Commenting on many Singapore-listed companies still falling short of best practices in corporate governance, SMU Associate Professor of Accounting…
Digital Life review Duet By Protag, a product by SMU IIE Start-Up
http://news.asiaone.com/news/digital1/review-duet-protag Losing your smartphone not only hits your wallet, it also puts your privacy and personal…
Are the education and social service sectors ready for PDPA?
The Personal Data Protection Act (PDPA) will be implemented on 2 July. All universities and private educational institutions have to ensure that the…
Your financial figure
Associate Dean of the SMU Lee Kong Chian School of Business and Professor of Finance Benedict Koh highlighted the three categories of risks that can…
Religious groups oppose 'Pink Dot' gay rights rally in Singapore
On the rising tensions between religious groups and lesbian, gay, bisexual, and transgender activists, SMU Associate Professor of Law and Nominated…
Talk raises issue of tax breaks
SMU Associate Professor of Economics Tan Kim Song commented on the suggestion of using tax concessions and special economic zones to attract…
SMU in sports marketing tie-up
SMU and the University of Oregon (UO) have inked a five-year agreement for an international student exchange programme. SMU students will benefit…
SMU moves to fill future need for sports-related courses
SMU has penned a five-year agreement with the University of Oregon (UO) for an international student-exchange programme to enable students to learn…
Customer satisfaction dips in retail, infocomm sectors
In results released on Thursday by the Institute of Service Excellence at SMU (ISES), customer satisfaction fell by 2.6 points year on year to 69.6…