Furniture, department stores 'bug buyers most'
According to the latest findings by the Institute of Service Excellence at SMU (ISES) released on Thursday, customer satisfaction in furniture and…
Social sustainability should be S'pore's political priority
In a forum letter, SMU Professor of Law Mark Findlay cited Deputy Prime Minister Teo Chee Hean's recent speech on the need for Singapore to position…
Retail customer satisfaction down this year
According to the latest findings of the annual Customer Satisfaction Index of Singapore conducted by the Institute of Service Excellence at SMU (ISES…
SMU and University of Oregon sign landmark sports management exchange programme
[SINGAPORE, 27 June 2014] – Singapore Management University (SMU) and the University of Oregon (UO) USA, have entered into a five-year agreement for…
For some, worry inspires creativity
In a recent study led by SMU Associate Professor of Psychology Angela Leung, it was found that when the pressure is on, worry appears to be a…
Thomson Reuters and Singapore Management University collaborate to manage research
SMU is adopting the Converis solution developed by the Intellectual Property & Science business of Thomson Reuters as a platform for holistic…
Dip in customer satisfaction for retail and info-comm sectors
According to the latest findings from the Institute of Service Excellence at SMU (ISES), customer satisfaction has dipped for the retail and infocomm…
Retail customer satisfaction slides, led by tourists: Survey
According to the latest findings from the Institute of Service Excellence at SMU (ISES), customer satisfaction for the retail sector fell 3.5 per…
Pilot saw bullets from cockpit in deadly Pakistan landing
Commenting on Pakistan's second airport attack in a month, SMU Assistant Professor of Strategic Management and aviation expert Terence Fan said that…
Retail Sector Customer Satisfaction Falls Significantly
[Singapore, 26 June 2014 (Thursday)] – The Institute of Service Excellence at the Singapore Management University (ISES) (卓越服务研究院) today released the…