University Student Life Awards: Gangnam Style
Korean pop star Psy’s Gangnam Style music and video hit was the theme for this year’s University Student Life Awards. “Dress classy, dance cheesy” is…
Changing system not the answer
SMU Assistant Professor of Law Jack Lee responded to Dr Ker Sin Tze’s proposal ("Picking out the winners in electoral systems" last Saturday) to…
Foreign banks back at the top for service
Since 2007, when the Customer Satisfaction Index of Singapore was first launched, qualifying full banks (QFBs) such as Citibank and HSBC typically…
Insurance customers getting better quality and value
Both life and general insurers now have happier customers, going by the latest results of the Customer Satisfaction Index of Singapore. This is…
The total patient experience counts
Customer satisfaction at restructured hospitals and polyclinics increased significantly from 2011 to 2012, according to the Customer Satisfaction…
Patients happier with service at most restructured hospitals
The Customer Satisfaction Index of Singapore 2012 (CSISG) noted that nearly all restructured hospitals made significant improvements in delivering…
Foreign banks back at the top for service
Since 2007, when the Customer Satisfaction Index of Singapore was first launched, qualifying full banks (QFBs) such as Citibank and HSBC typically…
Insurance customers getting better quality and value
Both life and general insurers now have happier customers, going by the latest results of the Customer Satisfaction Index of Singapore. This is…
Patients happier with service at most restructured hospitals
The Customer Satisfaction Index of Singapore 2012 (CSISG) noted that nearly all restructured hospitals made significant improvements in delivering…