Changing winds improve air quality, several polytechnics resume school term on schedule
Several polytechnics have resumed school term on schedule with the improved haze condition. Last week, SMU, NUS and NTU had emailed all students and…
OBS keen to rope in mentors from the disabled
Disability has never stopped 24-year-old SMU undergraduate Lim Kay Choong from participating in outdoor or sporting activities. Mr Lim is wheelchair-…
Finding out how SMEs score
Since 2007, the Institute of Service Excellence at SMU (ISES) has been polling customers of companies from the services sectors to find out how…
Customers happier with service in stores
The annual index compiled by the Institute of Service Excellence at SMU (ISES) showed that the retail sector notched up 72.2 points on the Customer…
Supersizing customer satisfaction
Supermarkets’ service quality had shot up more steeply to match product quality's rating, driving the sector's Customer Satisfaction Index of…
A total shopping experience
The furniture segment's score on the annual Customer Satisfaction Index of Singapore (CSISG) surged 7.2 points to a record high of 74.9, beating the…
Finding out how SMEs score
Since 2007, the Institute of Service Excellence at SMU (ISES) has been polling customers of companies from the services sectors to find out how…
Customers happier with service in stores
The annual index compiled by the Institute of Service Excellence at SMU (ISES) showed that the retail sector notched up 72.2 points on the Customer…
A total shopping experience
The furniture segment's score on the annual Customer Satisfaction Index of Singapore (CSISG) surged 7.2 points to a record high of 74.9, beating the…
Supersizing customer satisfaction
Supermarkets’ service quality had shot up more steeply to match product quality's rating, driving the sector's Customer Satisfaction Index of…