Only 68.7 points of service in Singapore
Singaporeans feel that service here only deserves 68.7 points, lagging behind US and South Korea.
Tourist rate taxi service here better than locals
The study shows that tourists rate services here higher than locals, especially for taxi services.
Singapore launches new customer satisfaction index
Singapore scored 68.7 out of 100 last year in the first nationwide measure of customer satisfaction called Customer Satisfaction Index of Singapore.
Customer satisfaction survey to be released
Compiled by the Institute of Service Excellence at SMU, the Customer Satisfaction Index of Singapore, a survey which covers finance,…
Belt up for green bandwagon ride
Private investor in green businesses and SMU accountancy undergraduate Daniel Lim is optimistic that Singaporeans will follow the government's lead…
Risk takers' first business foray
Miss Sharon Lee and her friend, then Singapore Management University (SMU) business undergraduate Jaslyn Lim, hit upon the idea of starting an online…
Management does not mean only managers
What makes SMU a unique and important institution among the global student community, is its interdisciplinary approach towards subjects and…
Customer satisfaction for Singapore
The Institute of Service Excellence at SMU has developed the first Customer Satisfaction Index of Singapore.
ISES@SMU releases findings of Singapore's first national level customer satisfaction study
[7 April 2008] ISES@SMU releases findings of Singapore's first national level customer satisfaction study The Customer Satisfaction Index of…
Celebrating education
SMU receives Best International Marketing Effort award (public educational institute category) at the Singapore Tourism Board (STB) Singapore…