Management does not mean only managers
What makes SMU a unique and important institution among the global student community, is its interdisciplinary approach towards subjects and…
Tourist rate taxi service here better than locals
The study shows that tourists rate services here higher than locals, especially for taxi services.
Belt up for green bandwagon ride
Private investor in green businesses and SMU accountancy undergraduate Daniel Lim is optimistic that Singaporeans will follow the government's lead…
S'pore scores better than average for customer satisfaction
Service standards in Singapore are not far behind South Korea and the United States, although there is still room for improvement. The nation scored…
Customer satisfaction for Singapore
The Institute of Service Excellence at SMU has developed the first Customer Satisfaction Index of Singapore.
Singapore launches new customer satisfaction index
Singapore scored 68.7 out of 100 last year in the first nationwide measure of customer satisfaction called Customer Satisfaction Index of Singapore.
First nationwide customer satisfaction index is a start
Based on a new, comprehensive measure of customer contentment, Singapore scored a "healthy" 68.7 out of 100 on the national average customer…
Risk takers' first business foray
Miss Sharon Lee and her friend, then Singapore Management University (SMU) business undergraduate Jaslyn Lim, hit upon the idea of starting an online…
Only 68.7 points of service in Singapore
Singaporeans feel that service here only deserves 68.7 points, lagging behind US and South Korea.
ISES@SMU releases findings of Singapore's first national level customer satisfaction study
[7 April 2008] ISES@SMU releases findings of Singapore's first national level customer satisfaction study The Customer Satisfaction Index of…