Customer Satisfaction Index launched
Local businesses can now leverage on the newly launched Customer Satisfaction Index of Singapore (CSISG) - the first institutional measurement here
Warming up to better service
The Customer Satisfaction Index of Singapore (CSISG), produced by the Institute of Service Excellence at SMU, yesterday released the figures of the…
Singaporeans rate local taxi service lower than tourists
A new customer satisfaction index indicates that tourists are happier than locals for our taxi and MRT services.
Reading into Zhang Ailing's life
NTU visiting faculty Associate Professor Ni Wen Jian from the Shanghai East China Normal University will be speaking at SMU's Lien Fung's Colloquium…
Education in Singapore: Making a Difference
SMU Thai undergraduates Jirote Horathai and Somruetai Tantakitti spoke about studying in Singapore.
Rules to live and learn by
Former civil servant Heng Cho Choon writes that what dean of SMU School of Law Professor Michael Furmston said in a recent interview, "What we are…
Reaching Out in Singapore
The third SSA Student Peace Lecture was held at SMU with Ms Marina Mahathir as guest speaker on the topic of the impact of the Internet on people's…
Customer satisfaction in Singapore
Assistant Professor Marcus Lee and Ms Caroline Lim chat with listeners on raising service standards in Singapore.
First nationwide customer satisfaction index is a start
Based on a new, comprehensive measure of customer contentment, Singapore scored a "healthy" 68.7 out of 100 on the national average customer…
Customer Satisfaction in Singapore can improve
Singapore scored 68.7 out of 100 on the national average customer satisfaction scale, in a survey released by the Institute of Service Excellence at…
