Warming up to better service
The Customer Satisfaction Index of Singapore (CSISG), produced by the Institute of Service Excellence at SMU, yesterday released the figures of the…
Education in Singapore: Making a Difference
SMU Thai undergraduates Jirote Horathai and Somruetai Tantakitti spoke about studying in Singapore.
New index measures local service standards
A new customer satisfaction index indicates that tourists are happier than locals for our taxi and MRT services.
Customer satisfaction in Singapore
Assistant Professor Marcus Lee and Ms Caroline Lim chat with listeners on raising service standards in Singapore.
Singaporeans rate local taxi service lower than tourists
A new customer satisfaction index indicates that tourists are happier than locals for our taxi and MRT services.
Rules to live and learn by
Former civil servant Heng Cho Choon writes that what dean of SMU School of Law Professor Michael Furmston said in a recent interview, "What we are…
Customer Satisfaction Index launched
Local businesses can now leverage on the newly launched Customer Satisfaction Index of Singapore (CSISG) - the first institutional measurement here
Reading into Zhang Ailing's life
NTU visiting faculty Associate Professor Ni Wen Jian from the Shanghai East China Normal University will be speaking at SMU's Lien Fung's Colloquium…
Tourist rate taxi service here better than locals
The study shows that tourists rate services here higher than locals, especially for taxi services.
Belt up for green bandwagon ride
Private investor in green businesses and SMU accountancy undergraduate Daniel Lim is optimistic that Singaporeans will follow the government's lead…