Customer Satisfaction Index launched
Local businesses can now leverage on the newly launched Customer Satisfaction Index of Singapore (CSISG) - the first institutional measurement here
Reading into Zhang Ailing's life
NTU visiting faculty Associate Professor Ni Wen Jian from the Shanghai East China Normal University will be speaking at SMU's Lien Fung's Colloquium…
How's service here? It's nearly 7 out of 10.
The Customer Satisfaction Index of Singapore (CSISG), produced by the Institute of Service Excellence at SMU, yesterday released the figures of the…
Reaching Out in Singapore
The third SSA Student Peace Lecture was held at SMU with Ms Marina Mahathir as guest speaker on the topic of the impact of the Internet on people's…
Warming up to better service
The Customer Satisfaction Index of Singapore (CSISG), produced by the Institute of Service Excellence at SMU, yesterday released the figures of the…
Education in Singapore: Making a Difference
SMU Thai undergraduates Jirote Horathai and Somruetai Tantakitti spoke about studying in Singapore.
New index measures local service standards
A new customer satisfaction index indicates that tourists are happier than locals for our taxi and MRT services.
Customer satisfaction in Singapore
Assistant Professor Marcus Lee and Ms Caroline Lim chat with listeners on raising service standards in Singapore.
First nationwide customer satisfaction index is a start
Based on a new, comprehensive measure of customer contentment, Singapore scored a "healthy" 68.7 out of 100 on the national average customer…
Risk takers' first business foray
Miss Sharon Lee and her friend, then Singapore Management University (SMU) business undergraduate Jaslyn Lim, hit upon the idea of starting an online…