Good S'pore service (really?)
Following the launch of the Customer Satisfaction Index of Singapore (CSISG) by the Institute of Service Excellence at SMU (ISES) on Friday, the…
Won't be easy to score 70 and above
Acting Minister for Manpower Gan Kim Yong said that he hopes Singapore can score above 70 on the Customer Satisfaction Index of Singapore within the…
Handphones will have to stay switched off on flights
Assistant Professor Terence Fan comments on why some carriers will not be able to allow passengers to use mobile telephones on their flights…
Handphones will have to stay switched off on flights
Assistant Professor Terence Fan comments on why some carriers will not be able to allow passengers to use mobile telephones on their flights.
SMU PAW's Animal Day
Animal Day, organised by SMU's People for Animal Welfare (PAW), was held at Campus Green in March this year. Tan Zequan, President of PAW, hopes to…
(SA Tours) Chairman sponsors undergraduates with financial difficulties in SMU
SMU undergraduates Nadiah Mohamed Shah and Muhammad Suffyan Tumadi have been given financial assistance through generous support from Datuk Ng Kong…
Establishment of the SSA-Ikeda Peace Award
The SSA-Ikeda Peace Award is established at SMU to recognise an undergraduate who has achieved or made significant contributions to the university or…
LexisNexis Singapore awards first scholarship and prize to Singapore Management University School of Law
[9 April 2008] LexisNexis Singapore awards first scholarship and prize to Singapore Management University School of Law Less than a year since SMU'…
How's service here? It's nearly 7 out of 10.
The Customer Satisfaction Index of Singapore (CSISG), produced by the Institute of Service Excellence at SMU, yesterday released the figures of the…
New index measures local service standards
A new customer satisfaction index indicates that tourists are happier than locals for our taxi and MRT services.
