Singapore: from planned chaos to a distinctive city
In a commentary, SMU Associate Professor of Law Eugene Tan highlighted that Singapore is a living laboratory by which its development and urban…
DFS tops department store category for seventh straight year
DFS Venture Singapore Pte Ltd has topped the Customer Satisfaction Index of Singapore (CSISG) score in the department store category for the seventh…
Good service a key business differentiator, says customer experience guru
Chief of Wow! Academy Mr Bentley Williams was a panellist at a discussion during the release of the Customer Satisfaction Index of Singapore 2016…
Retail, infocomm see happier customers
Consumer satisfaction with Singapore's key retail and infocommunications sectors has risen significantly, according to a new survey by the Institute…
Satisfaction levels and revenue are linked: ISES
In a special feature, Institute of Service Excellence at SMU Executive Director Neeta Lachmandas shared her insights on the significance of the…
Singapore consumers' inflation expectations hit 5-year lows
According to a quarterly survey by SMU, consumers' one-year-ahead median inflation expectations fell to 2.63 per cent, its lowest level since…
Father among SMU best political science students
SMU School of Social Sciences graduate and father of three Muhammad Nazir Abdul Hamid received his bachelor’s degree on 13 July at SMU’s 13th…
My brother is in the same lecture class
Abdul Latif Mohamed Sa'at and his sister Siti Mardhiyyah graduated from SMU at the same time on 13 July at SMU’s 13th Commencement Ceremony. Both of…
SMU graduates take unconventional routes to success
SMU graduates Teh Kaiwen and Sharon Yeo were among the 2,600 students who graduated at SMU’s 13th commencement ceremony. This was SMU’s largest batch…
Seeing Through the Eyes of the Customer
In a commentary, SMU Lee Kong Chian School of Business Associate Professor of Marketing (Education) Seshan Ramaswami said that when one starts…
